Building a brand + doing good business takes consistent effort. We at Assemblage are here to make your brand “so fresh and so clean, clean” while you focus on your strengths. Here’s a quick list of some of our most frequently asked questions. Want to know more? Schedule a consultation or if its something that needs immediate attention (i.e. your website is going down in flames) please email email@example.com and include URGENT in the subject.
Our inbox is open 24/7! Feel free to email us anytime at firstname.lastname@example.org. We do our best to reply to all inquiries within 48 business hours. We serve a global clientele and aren’t limited by time zones.
We, the fine folks of Assemblage, respect both your time and ours, which is why we require that all calls be scheduled.
Our team honors + celebrates a variety of international, holidays so kindly extend us a bit of grace if a response is delayed.
The short answer is YES! We can recommend solutions based on your needs.
Have you heard of the “bus factor“? Not that we’re planning on getting run over, but just in case, we want you to have complete access and control of your domain + hosting. We are also happy to provide referrals for solid hosting and domain registration companies. Our “go to” is SiteGround. Need help setting it all up? We can take care of that too. If you DIY it, we ask that you provide us with FTP, Cpanel, and CMS login credentials.
Assemblage does not assume responsibility for server downtime, email issues, software issues or any other compatibility issue that may arise after the launch of the site. If an issue arises in the future, let us know. We offer ongoing support and website maintenance, both at hourly rates and as a part of maintenance packages.
Our invoicing is done via our CMS. For ongoing clients, we invoice on the first of the month for services rendered the prior month. Payment is due upon receipt. As a courtesy, we may extend the offer of a 5 day grace period. After the grace period has elapsed, work on all current projects will cease and no new assignments will be accepted until the balance has been paid in full.
For stand-alone projects, we request a non-refundable deposit prior to work beginning to secure your spot in our queue. The balance is due upon the project completion before final files are delivered and/or website is launched. Depending upon the complete total cost, we offer flexible payment terms and can arrange a payment schedule.
All print costs are due before items are sent to the printer.
Our invoicing is done in US dollars via our CMS and payments can be submitted via credit card, debit card, e-check, or bank transfer.
Payments are processed via Stripe, you can pay with almost any type of credit or debit card including: Visa, MasterCard, American Express, JCB, Discover, and Diners Club. In some cases, Stripe also supports Bitcoin, Apple Pay, Android Pay, 3D Secure, SOFORT, iDEAL, Giropay, Bancontact, SEPA direct debit, and China’s Alipay.
We’re over here making bespoke brands and tailoring solutions! A timeline will be customized to outline your project’s milestones. The project timeline begins upon receipt of all resources and information requested from the client. Lack of requested material prevents progress, leaving the project on hold causing scheduling conflicts. This has a direct effect on deliverables. To be considerate of our commitments we kindly request that you reply to requests/inquiries within 3 business days.
Rush services are available at an additional cost if necessary. Prices are custom quoted.
We avoid one size fits all solutions like the vapors. Therefore, most of our projects require customized quotes to address your specific needs. The best way to find out how much breakthrough branding, business development and support services will cost is to book a free consultation.
Holas is the official greeting of Assemblage! Our founder, Antoinette, has an eclectic background. Holas is a nod to her current home of Costa Rica and the ‘third coast’ influences from her past. It’s her linguistic love child of “hey y’all” and “hola”.
Yes, with the emergence of services like Afterpay, we’re able to offer you various payment options for various services so you can start your journey to an obsession-worthy brand immediately. Let’s chat about your needs so we can tailor a solution.
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