The Nitty Gritty

Let's Get Down to Business

TIMELINE

The project timeline begins upon receipt of all resources and information requested from the client. Lack of requested content may prevent certain progress, leaving the project on hold causing conflicts in the schedule, and effect deliverables and commitments. Therefore once the project begins and there is a significant delay or requested information not received the clients will be billed either the balance of the project while the project is placed on hold. Once the information is provided the project resumes and balance is due.

Completion and delivery of the final product(s) is dependent upon the course of reviews and revisions, thus subject to earlier completion than the scheduled dates. Logo/website/print or digital design draft presentation, revision and review periods succeeding the initial review and revision are optional if the developed drafts satisfy the client’s needs

OWNERSHIP + RIGHTS

All preparation materials, sketches, visuals, including the electronic files used to create the project remain the property of Assemblage. The final artwork/digital files will become the property of the client mentioned in this proposal ONLY upon final payment of the project.

We cannot stress enough that if final payment is NOT received as agreed and set out in the initial proposal, all designs and concepts will remain the property of Assemblage until payment is received.

If there are issues with the final payment, we then reserve the right to reutilize or amend any of these ideas for other clients or to be used freely as concepts in our portfolio.

Should the client attempt to use/modify/alter/replicate or steal any of our ideas without making agreed final payment, we will obtain immediate legal counsel and pursue action.

Assemblage reserves the right to show any artwork, ideas, sketches created for this project in a portfolio as examples of client work. This can be during the project and also on completion. If you have any specific ‘secrecy/stealth mode’ requirements, please mention this before agreeing to the proposal.

Final payment ensures that ONLY the agreed logo design becomes the client’s property. Any previous ideas/concepts remain the property of Assemblae unless any prior agreement has been made.

ADDITIONAL WORK

We value client relationships and are invested in your success! We are here to help support you as you navigate through milestones and achieve goals. Ongoing support, maintenance, and custom solutions are available to help with next steps. Work that is not outlined in the scope of your agreement will be completed upon approval of an updated proposal and assessed in a new estimate.

COMMUNICATION

The preferred method of communication is email. Our inbox is open 24/7, feel free to email hello@byassemblage.com. We are also available for telephone and/or video calls or chat/text sessions by appointment. Please email to schedule a time that works for us both or utilize the ‘Appointments’ button.

This and all communications and emails sent will be considered as read, agreed and approved unless they are responded to within 2 business days.

If there is something that needs immediate attention, please feel free to text or call for assistance, but be considerate and mindful of what truly constitutes the need for urgent attention.

RESOURCES

The cost of stock media or other resources that require licensing are taken into consideration when preparing the proposal. If not stated in the final contract, fonts, stock media, icons, ect. will be invoiced in addition to the project rate. The rights to use them shall be the clients. Clients will be consulted before purchases are finalized.

CONTENT

Content provided by the client at the commencement of the project is considered to be final content. Content provided after the designated date will be considered additions. Any additions, changes or new information or requested changes to text will be counted as a revision.

REVISIONS

The client is allotted two sets of revisions after the initial presentation and review period unless otherwise agreed upon. All revisions succeeding that will be up to the discretion of the designer and will result in an additional cost added to the client’s invoice. After 3 business days, changes are considered approved and any requested revisions after 3 days are considered billable hours. This is to keep all schedules and commitments moving forward and comply with the project schedule.

TRADEMARK + COPYRIGHT

Due to the lengthy and often costly procedures required to initiate any form of Trademark, Copyright and Legal name search. We are only available to assist on a limited basis. If you require anything to be trademarked, we will direct you to proper legal advice and/or connect you with our IP team.

You take full responsibility for ensuring that the company/product/name is legally free before work is started. Should any legal issues arise with the naming after the project has been completed, no refunds are possible neither is Assemblage responsible for any problems thus arising.

Please ensure the name you are using is free and legally safe to use before committing to a branding project. Name changes during a project can be exceptionally costly.

CANCELLATION OR SUSPENSION

We sincerely request that you trust Assemblage to do the job you are paying us to do. That you will take on board our suggestions and ideas to be in your best interests.

We are not art workers and therefore we will not be happy with any form of micro-managing or forced directing during a project. If you are used to directing or insist on being hands on then could be an uncomfortable experience for everyone involved.

If you choose to cancel the project midway through the project, where ideas and proposals have been submitted, refund of previous payment is not possible. However, depending on the work completed and overall budget, a portion of the funds ‘may’ be returned at the discretion of Assemblage.

If we fall ill or are unable to complete the project due to unforeseen circumstances, a portion of the overall budget will be returned. In most cases, the complete amount will be refunded. If the work so far completed can be used for another designer to pick up, then a percentage will be refunded based on work completed or any other reasonable suggestion will be considered. We also reserve the right to outsource.

We reserve the right to suspend any project if a client: interferes with excessive micromanaging, demonstrates a continued lack of trust and inability to move forward after showing more than a reasonable number of ideas/concepts and/or shows reluctance in paying the final payment.

Fair notice will be given with fair chance to remedy the situation without resorting to project suspension or termination. Any suspension or termination will not result in any refunds.

DEPOSITS + PAYMENTS

We tend to full payment up front due to the fragile and precarious nature of releasing and showing unique ideas prior to being paid.

If full payment is not appropriate, then a minimum deposit of 50% is required. This is routine and has unfortunately been born through necessity.

The final balance is due towards completion of the project and concepts have been approved. Only when the final payment has been received will any requested files or credentials be released. Only upon this final payment will full rights to the design/work product be transferred. Please see Ownership + Rights section for more details.

We can only secure this project into our schedule on receipt of the deposit. If there is any kind of delay at this point, other projects may take priority. This is not to pressure you in any way, it’s just so you know where you stand in terms of scheduling.

Once the deposit is received, we will forward a receipt of the payment then be in touch with gathering further information in preparation for the start of the project.

The preferred method of payment is Debit/Credit Card or Bank Transfer. As this is a significant investment, please let me know if you have any concerns or problems paying the full amount at this time. I am very much open to finding an amicable payment solution if there are any difficulties.

A FEW FINAL WORDS

If you are unhappy about the progress of the project, feel we are not finding an appropriate angle, then please discuss this with us. We would encourage you to schedule a call. We am very easy going and even easier to talk to.

It is crucial that we are both completely clear about the objectives and aims before commencing. Now is the time to be open with your thoughts, doubts, and/ or concerns. We thoroughly look forward to working with you on this project and very much appreciate you reaching out to us for your creative and consulting needs.